Frequently Asked Questions

General Questions

Q: What is your return policy? A: We accept returns within 30 days of purchase. Items must be unused and in their original packaging. For detailed instructions, visit our Return Policy.

Q: Do you ship internationally? A: Yes, we ship to select countries. Shipping rates and delivery times vary based on your location. During checkout, you can see the available options for your region.

Q: How can I track my order? A: Once your order is shipped, you will receive a confirmation email with a tracking number. Use the tracking number to follow your package’s progress.

Payments & Orders

Q: What payment methods do you accept? A: We accept major credit cards, PayPal, Stripe, and other region-specific payment methods. All transactions are secure.

Q: Can I cancel or modify my order? A: Orders can be canceled or modified within 24 hours of purchase. Contact us immediately with your order number to make changes.

Q: Why is my payment not going through? A: Payment issues could arise due to incorrect card details, insufficient funds, or security settings from your bank. Double-check your details or try a different payment method.

Shipping & Delivery

Q: How long does delivery take? A: Delivery times vary based on location:

  • Domestic orders: 3-5 business days.

  • International orders: 7-14 business days.

Q: What if my package is delayed? A: If your package is delayed beyond the estimated delivery time, contact our support team for assistance. We’ll help resolve the issue with our shipping partners.

Q: Do you offer free shipping? A: Yes, we offer free shipping on orders over [specific amount]. Check our Shipping Policy for more details.

Products & Stock

Q: Are your products environmentally friendly? A: Yes! We prioritize sustainability by sourcing eco-friendly materials and ensuring ethical production processes.

Q: What if the product I want is out of stock? A: Sign up for restock notifications on the product page. You’ll be notified as soon as it’s available.

Q: Can I request a custom order? A: We do offer customization options for select products. Contact us to discuss your requirements.

Support & Contact

Q: How can I contact customer support? A: You can reach us via:

  • Email: support@kingsong.com

  • Phone: 0898607886

  • Live Chat: Available during business hours on our website.

Q: What are your customer support hours? A: Our team is available:

  • Monday to Friday: 9 AM – 6 PM

If you have further questions, please don’t hesitate to contact us. We’re here to help!